At NCD Skin, our vision is to bring you an environment where the highest levels of skin and body care are provided to nurture the well-being of mind, body and spirit.  Our signature treatments are tailored to your individual needs.  It is our goal to make a difference in the lives we touch by offering the highest level of service by trained professionals in the most relaxing environment for our clients.

Reservations:

In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability.  To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation.  Gift certificates may also be used in lieu of a credit card to hold your appointment.  We hold this information for your convenience as well as part of our cancellation policy and only make necessary charges to your account on the date of your scheduled service.  Upon checkout you may choose your method of payment.  Details of our cancellation policy are provided below.

*Please notify the spa coordinator of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.

Cancellation Policy and Fees:

Your spa treatments are reserved especially for you.  We value your business and ask that you respect the spa’s scheduling policies.  Should you need to cancel or reschedule, please notify us AT LEAST 24 HOURS IN ADVANCE.  Please be on time for your scheduled appointment, 15 MINUTES LATE IS CONSIDERED A NO SHOW.  ANY CANCELLATIONS WITH LESS THAN 24 HOURS OF NOTICE ARE SUBJECT TO A CANCELLATION FEE EQUAL TO THE COST OF THE SCHEDULED SERVICE.

Cell Phones:

We kindly ask that you turn your cell phones and pagers OFF (NOT VIBRATE) upon arrival.

Prices and Services:

Prices and services are subject to change without notice.  We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.

Gift Certificate Policy:

Gift certificates are available in any amount and may be purchased at the spa, by phone at 603-466-3478 or you may contact us via email at [email protected].  Unfortunately, we are unable to process any returns or reimburse payment transactions on gift certificates, even if lost, misplaced or stolen.  Gift certificates cannot be redeemed as cash.  If using a gift certificate to pay for your appointment, please inform our staff when scheduling.

Series of Treatments:

We are unable to process any returns or reimburse any payment transaction on any spa treatment series purchased.  We will, however, exchange them for other products or spa credit of equal value.

Check In:

We ask that you please arrive 10-15 minutes prior to your appointment time.  We will do our best to accommodate late arrivals; however, the length of service may need to be adjusted to avoid interrupting the scheduled appointments of other guests.  Full price of scheduled services will apply; please plan accordingly.

Return Policy:

In the event you purchase any of our spa products and find them defective or unsatisfactory, we will exchange products within 14 days of purchase.  Unfortunately, we cannot provide cash refunds for returned products.  We will be happy to exchange any defective products with a new product.

Gratuity:

Gratuity is not included in the price of service or spa packages.   Customary tipping runs 15%-20% of service but is, of course, at your discretion.  You may tip the practitioner privately in the room or upon check out at the front desk with cash, check or credit card.